Shop policies

Refund Policy

Last updated 27 October 2026

Please read this before you buy. It is short, and we would rather you know exactly where you stand.

When we will help

• A file is missing, damaged or will not open: email hello@theaubi.com with your order number and we will send you a working copy, usually within two working days.
• You were charged twice for the same order: email us and we will refund the duplicate payment.
• You did not receive your download: check your spam folder first, then email us and we will resend it.

Before you buy

Every product page lists the full contents, formats and what the product is not for. Many products also have a free resource you can try first. If you are unsure whether a product fits, email hello@theaubi.com and ask. We are happy to help you decide.

Buyers in the UK, EU and other countries with a cancellation period

At checkout you will be asked to agree that your download starts immediately and that you lose your right to cancel once it does. This is required by consumer law for digital content. If you do not want to give that consent, please do not complete the purchase.

Chargebacks

If something is wrong with your order, please email us first. We will always try to put it right. Opening a dispute with your bank without contacting us may lead to your download access being removed while the dispute is reviewed.

Contact

The AUBI Studio, run by Syeda Aliya.
Email: hello@theaubi.com